{"id":4627,"date":"2024-07-11T18:01:03","date_gmt":"2024-07-11T23:01:03","guid":{"rendered":"https:\/\/katua.com.co\/?page_id=4627"},"modified":"2024-07-11T18:04:11","modified_gmt":"2024-07-11T23:04:11","slug":"garantia","status":"publish","type":"page","link":"https:\/\/katua.com.co\/index.php\/garantia\/","title":{"rendered":"Pol\u00edtica de Garant\u00eda"},"content":{"rendered":"\t\t
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En Katua, nos comprometemos a ofrecer productos de la m\u00e1s alta calidad. Sin embargo, entendemos que pueden surgir problemas. Por eso, ofrecemos una garant\u00eda sobre todos nuestros productos de ropa, conforme a la Ley 1480 de 2011 (Estatuto del Consumidor) de Colombia.<\/p>\n

1. Plazo de Garant\u00eda<\/h2>\n

Todos los productos de ropa vendidos en Katua tienen una garant\u00eda de 60 d\u00edas calendario desde la fecha de compra. Esta garant\u00eda cubre defectos de fabricaci\u00f3n y materiales defectuosos.<\/p>\n

2. Condiciones de Garant\u00eda<\/h2>\n

Para que la garant\u00eda sea v\u00e1lida, el producto debe cumplir con las siguientes condiciones:<\/p>\n

    \n
  • El producto no debe haber sido modificado o alterado.<\/li>\n
  • El producto debe haber sido utilizado de acuerdo con las instrucciones de uso y cuidado.<\/li>\n
  • Los defectos no deben ser resultado de un uso indebido, negligencia, accidente, exposici\u00f3n a qu\u00edmicos, humedad excesiva, o condiciones ambientales inadecuadas.<\/li>\n<\/ul>\n

    3. Exclusiones de la Garant\u00eda<\/h2>\n

    La garant\u00eda no cubre:<\/p>\n

      \n
    • Da\u00f1os causados por el desgaste normal del uso.<\/li>\n
    • Da\u00f1os causados por uso incorrecto o negligente.<\/li>\n
    • Da\u00f1os causados por la falta de mantenimiento adecuado.<\/li>\n
    • Da\u00f1os causados por modificaciones o reparaciones no autorizadas.<\/li>\n<\/ul>\n

      4. Proceso de Reclamo de Garant\u00eda<\/h2>\n

      Para iniciar un reclamo de garant\u00eda, sigue estos pasos:<\/p>\n

        \n
      1. Contacta a nuestro equipo de atenci\u00f3n al cliente<\/strong> a trav\u00e9s de katua@katua.com.co o 3017059557.<\/li>\n
      2. Proporciona la siguiente informaci\u00f3n<\/strong>: n\u00famero de pedido, descripci\u00f3n del producto, descripci\u00f3n del defecto y fotos del defecto.<\/li>\n
      3. Nuestro equipo revisar\u00e1 tu solicitud<\/strong> y, si es aprobada, te proporcionar\u00e1 las instrucciones para devolver el producto.<\/li>\n<\/ol>\n

        5. Opciones de Soluci\u00f3n<\/h2>\n

        Si el reclamo de garant\u00eda es aprobado, puedes optar por una de las siguientes soluciones:<\/p>\n

          \n
        • Reparaci\u00f3n del Producto<\/strong>: Si es posible y aplicable, repararemos el producto defectuoso sin costo adicional.<\/li>\n
        • Reemplazo del Producto<\/strong>: Si la reparaci\u00f3n no es posible, reemplazaremos el producto defectuoso por uno nuevo del mismo modelo.<\/li>\n
        • Reembolso<\/strong>: Si no es posible ni la reparaci\u00f3n ni el reemplazo, te reembolsaremos el valor total del producto.<\/li>\n<\/ul>\n

          6. Costos de Env\u00edo<\/h2>\n
            \n
          • Si el reclamo de garant\u00eda es aprobado, Katua cubrir\u00e1 los costos de env\u00edo de devoluci\u00f3n y reenv\u00edo del producto reparado o reemplazado.<\/li>\n
          • Si el reclamo de garant\u00eda no es aprobado, el cliente ser\u00e1 responsable de los costos de env\u00edo.<\/li>\n<\/ul>\n

            7. Protecci\u00f3n al Consumidor<\/h2>\n

            Nuestra pol\u00edtica de garant\u00eda cumple con las disposiciones de la Ley 1480 de 2011 (Estatuto del Consumidor) de Colombia. Si tienes alguna inquietud sobre tus derechos como consumidor, puedes consultar la Superintendencia de Industria y Comercio (SIC).<\/p>\n

            8. Contacto<\/h2>\n

            Si tienes alguna pregunta sobre nuestra pol\u00edtica de garant\u00eda, por favor cont\u00e1ctanos a trav\u00e9s de katua@katua.com.co o 3017059557. Nuestro equipo de atenci\u00f3n al cliente estar\u00e1 encantado de asistirte.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            En Katua, nos comprometemos a ofrecer productos de la m\u00e1s alta calidad. Sin embargo, entendemos que pueden surgir problemas. Por eso, ofrecemos una garant\u00eda sobre todos nuestros productos de ropa, conforme a la Ley 1480 de 2011 (Estatuto del Consumidor) de Colombia. 1. Plazo de Garant\u00eda Todos los productos de ropa vendidos en Katua tienen una garant\u00eda de 60 d\u00edas\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4627","page","type-page","status-publish","hentry"],"yoast_head":"\nPol\u00edtica de Garant\u00eda |<\/title>\n<meta name=\"description\" content=\"Katua |\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/katua.com.co\/index.php\/garantia\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Garant\u00eda |\" \/>\n<meta property=\"og:description\" content=\"Katua |\" \/>\n<meta property=\"og:url\" content=\"https:\/\/katua.com.co\/index.php\/garantia\/\" 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